Enrolment

All students must complete the Twang Music Academy Ltd enrolment form and pay an enrolment fee of £25.00 to join the academy. No lessons can be arranged without paying an enrolment fee.

The enrolment fee reserves your preferred time slot and provides you with benefits such as:

• Regular lessons with our experienced teachers.

• For those who are learning a stringed instruments, you are entitled to a free restring every three months.

• Students who do not play stringed instruments, we offer to pay for one exam a year. Please speak to your teachers and admin staff for more information.

• Once you have had your first lesson, you are entitled to 10% off of our stock*
   

Once you have submitted your form and paid your enrolment fee you will be contacted by a teacher to arrange your first lesson.

 

When enrolling online, there is not an an option to purchase a taster lesson. If you pay our enrolment fee online, we can use this to cover the cost of the taster lesson. If you choose to come for another lesson after this, you will need to pay the enrolment fee. 

If we get no response from you in 90 days, your enrolment is no longer valid. If you wish to take a break please communicate this with your teacher or the admin staff and we can take a note of this, so your enrolment is still valid.

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*Not applicable to commissioned sales.

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Attendance

When signing up with us you are automatically signing up for weekly lessons, unless you have otherwise organised this with your teacher. For example, you may choose to have lessons fortnightly or monthly, but you must confirm this with your allocated tutor.
 

Lessons are conducted throughout the year and do not stop during the school holidays unless specified by your tutor. Twang Music Academy closes on national bank holidays and Christmas unless you have alternative arrangements organised with your tutor. Please inform us, with as much advance notice as possible, if you are planning to be absent from any lesson or away for more than two weeks at a time.

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Cancellations/Missed Lessons

Should a student miss a lesson without the appropriate 24 hours notice (during business hours - 10am - 6pm Monday - Saturday, 10am - 4pm on Sunday's) being given, the missed lesson must be paid for at or before the next lesson to enable us to pay the teacher for their time.

If you wish to cancel your lesson, students must give as much advance notice as possible, but no less than 24 hours during business hours. To cancel a lesson you must contact your tutor or another member of staff at Twang Guitars between 10am-pm on 0208 676 0926. If proper notice is not given the lesson will be charged at the full normal rate.

If any student cancels frequently or they display unsatisfactory or inappropriate behaviour, their place at Twang Music Academy may be withdrawn. For more information on our behaviour policy please download the document below. 

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Good Student Practice

​All students must own or have access to a proper working musical instrument, suitable for them to practise at home.

The student must spend time between lessons practising what they have been taught. It is at the discretion of your tutor at Twang Music Academy Ltd whether lessons will be continued if little or no progress is being made.
 

We ask all students to respect all members of staff and property of Twang Music Academy Ltd and Twang Guitars Ltd at all times.

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Payments
 

Lessons can be paid for in cash, by card or by bank transfer. Our bank details are as follows:
 

Twang Music Academy Ltd.
Sort Code: 09-01-29
Account Number: 37664109
Please use the student’s name as the payment reference.

Lesson’s should be paid for as they take place or in advance unless other arrangements have been made.
 

We offer a discount of £10.00 for 10 x 30 minute lessons booked in advance.
​We offer a discount of £25.00 for 10 x 45 & 60 minute lessons booked in advance.

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For more detailed information on pricing visit our Pricing page. 

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Data Protection Compliance

All details are kept privately and in case of emergency. Under no circumstances are personal details sold to or used by third party advertising and promotional companies.
 

If you terminate your lessons, after 30 days we are legally obliged to remove all student details from our files and database as per GDPR regulations and we will have no record of your attendance or registration. If you wish to recommence lessons you will need to re-enrol and pay the £25.00 enrolment fee again.

For more detailed information, please visit our Data Protection Compliance page. 

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